We aim to process orders within 2 business days.

Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery.

A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are stolen or lost in transit due to the fault of Australia Post or other delivery carrier – we will endeavour to trace your parcel on your behalf and lodge an investigation if required. 

We only ship Monday-Friday, excluding holidays.

CUSTOMS

When receiving goods from a different country customs duty and import taxes may occur. 

Duties and taxes are due upon delivery with our standard service. Miana Jewels is not responsible for any duties and taxes imposed on your package. Duties and taxes are determined by your countries customs agency. Charges do not always occur, however, depending on your countries thresholds for imported goods, you may receive a duties and tax charge. Payment of any duties and taxes is the customers responsibility and these charges are generally paid for upon receiving your order. For more information regarding duties and taxes we recommend you speak with your local customs agency.

If you reject your package or if it is rejected by your local customs agency we will refund you for the cost of goods *excluding shipping* once we receive the goods back to our fulfillment center.

RETURNS POLICY

We happily accept returns/exchanges on full-priced items in their original condition if returned within 5 working days. If you have any concerns regarding our returns policy, please get in touch via the contact page. 

HOW DO I RETURN/EXCHANGE AN ITEM?

For all returns or exchanges please complete your return form sent with your delivery. 

Exchanges will be processed within 48 hours (subject to stock availability). Refunds, once approved will be processed within 15 working days. 

The cost to return an item for refund or exchange is at the expense of the customer. For security and peace of mind, we recommend that you use an insured registered post to ensure safe and documented delivery as we are not liable for any lost returned items.